Practice Policies

Access to Medical Records

blue_folder_lockHealthcare professionals must not pass on information about you without your consent. If there is something you don’t want anyone except the people caring for you to be told, you can let them know and your confidence will be respected.

You may apply to see your medical records. If you wish to do so, please request an application form. A form of identification will be requested and an administration fee may be charged.

For more information about Accessing your medical records please speak to the Practice Manager.

Comments and Complaints

good_ratingsIf you have any concerns or comments about the health care services you are receiving please speak or write to the Practice Manager. The practice operates an in house complaints procedure. A copy can be obtained from reception.

Alternatively you can contact your local Patient Services on Free phone 0800 1214430

Patients must note that the practice will not tolerate abusive, violent or aggressive behaviour towards the staff. Patients will be asked to leave and will be reported to the authorities.

Privacy Notice

Your Data – Your Health and Social Care shared Record. Share For You

This privacy notice outlines how as part of the Share for You programme we are safely, securely and legally using your personal data so that we can effectively provide joined up Health and Social Care services to you. We aim to do this by securely sharing some of your personal data so that we can at an earlier stage plan more effectively a coordinated package of Health and Social Care services which meets your needs. The main Share for You privacy notice can be found by clicking onto the link below

Who we will share your personal data with and who has access?

These are the main Health and Social Care organisations that are involved in the Share for You programme. Staff that will have access to your personal data will include for example your GP, Nurse or Social Worker.

  • Local NHS General Practices, General Practice Federations, and Out of Hours/Walk in Centre GP service Providers.
  • Local NHS Clinical Commissioning Groups (CCG)
  • Pennine Acute Hospitals NHS Trust
  • Pennine Care NHS Foundation Trust
  • NHS North West Ambulance Service / NHS 111 Service
  • Bury Council - Social Care Services
  • Rochdale Council - Social Care Services
  • Oldham Council - Social Care Services
  • Hospice and End of Life Care Providers for Bury, Heywood, Middleton & Rochdale and Oldham, and the Christie.

How we will use your information

We will only use and securely share what is necessary to provide joined up health and Social Care Services to you. As part of the programme we will be securely sharing relevant personal data from your health record that we hold.

We are able to do this through existing legislation which includes

  • Article 6(e) of the General Data Protection Regulation (GDPR) which allows us to perform a task carried out in the public interest or exercise in our official authority
  • Article 9(h) (GDPR) where processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services;
  • Data Protection Act 2018 (Sch 1, part 1) – which includes Health and Social Care purposes: d) the provision of health care or treatment, (e)the provision of social care; the NHS Act 2006.
  • Health and Social Care Act 2012 (Part 9);
  • Care Act 2014;
  • Health and Social Care (Quality and Safety) Act 2015 251B

Can I opt out of this data sharing?

Yes, you can opt out at any time.   To do this you need to speak to your GP who will opt you out. As soon as you opt out staff such as your Social Worker won’t be able to see the personal data we hold as part of this programme. This will mean they will have to ask you again questions which you may have been asked before. We also won’t have access to other related information about you. This may impact upon providing you with an overall joined-up package of Health and Social Care services. If you do opt out, we may by law still be required to share your personal data. This could be for several reasons such as to protect you or another person from harm.

If I opt out, can I opt back in?

Yes of course. If you did opt out you can opt back in at any time. To do this speak to your GP.

Can I have a copy of the personal data you hold on me and what are my rights?

Yes, you have several rights including access to your personal data. Please contact us if you want to gain a copy of your personal data held by us.

You also have other rights which includes the right to rectify mistakes, restrict, and object or transfer your personal data in certain circumstances.

How long we will keep your information?
The Records Management Code of Practice for Health and Social Care 2016 outlines how long your personal data is kept for.

Who do I speak to if I am concerned about how my personal data is being used?

If you have any concerns about how we use or share your data, please contact us.

Mandy Pearson Practice Manager – 0161 667 6609

If you are dissatisfied with our response, then you have a right to go to the Information Commissioners Office (ICO) who are the independent regulator.

They can be contacted by: -  

Post Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Fax: 01625 524 510

Textphone service is available during our Helpline opening hours. Call 01625 545860 and


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